Sustainability

RESPECTING HUMAN RIGHTS

At JDE Peet’s, we are committed to respecting and protecting human rights as an integral part of our business and supply chain. Our approach aligns with key international frameworks, including the UN Guiding Principles on Business and Human Rights (UNGPs) and the International Labour Organization’s (ILO) Fundamental Principles and Rights at Work.

 

We integrate human rights and environmental due diligence at every stage of our supply chain, from sourcing raw materials to delivering our products. As a signatory to the UN Global Compact, we uphold its Ten Principles and adhere to the Organization for Economic Co-operation and Development (OECD) Guidelines for Multinational Enterprises. 

 

As active members of the ILO Child Labour Platform, we work to eliminate child labor and uphold ethical labor practices. Together, we aim to create a responsible and sustainable future for coffee and tea.

 

human rights policy

Human Rights & Environmental Due Diligence

Our commitment to human rights is embedded in our operations. We hold senior leadership and our Board accountable for upholding standards, working across Sustainability, Procurement, HR, Legal, Sourcing, and Operations to drive meaningful impact. We align with global standards and upcoming regulations such as the Corporate Sustainability Due Diligence Directive (CSDDD), the EU Deforestation Free Products Regulation (EUDR), and the EU Forced Labour Regulation (FLR).

 

Our Human Rights Policy formalizes this commitment, reinforced by the JDE Peet’s Supplier Code of Conduct, which sets expectations for responsible business conduct, and our Responsible Sourcing Principles, which define human rights, environmental, and ethical standards for suppliers. We expect our suppliers, partners, agents, consultants, and contractors to uphold these standards and conduct their own human rights due diligence.

Priorities in our operations and supply chain with respect to human rights impacts include:

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FREELY CHOSEN EMPLOYMENT

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CHILD LABOUR AND YOUNG WORKERS

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REGULAR EMPLOYMENT STATUS

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WAGES AND BENEFITS

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WORKING HOURS

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HUMANE TREATMENT

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DIVERSITY, EQUITY & INCLUSION

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WORKING CONDITIONS

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PRIVACY

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LAND RIGHTS

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FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING

human rights due diligence

JDE Peet’s Human Rights Due Diligence Process

 

JDE Peet’s proactively identifies, assesses, and mitigates human rights risks across our business and supply chain through a structured process:

 

  • Risk Identification & Assessment: We conduct comprehensive assessments across our operations, manufacturing, and sourcing, utilizing industry data, stakeholder input, and publicly available insights. For medium- and high-risk supply chains, we conduct in-depth evaluations, prioritizing risks based on supply chain vulnerability and likelihood of occurrence.
  • Prevention & Mitigation: We embed human rights standards into policies, contracts, and operations while engaging stakeholders, including NGOs and industry groups, to address systemic risks such as child and forced labor. Self-assessments and third-party audits (e.g., SMETA) help us identify and implement corrective measures. Suppliers must address critical gaps through Corrective Action Plans (CAPRs).
  • Monitoring & Accountability: We maintain ongoing oversight through audits, self-assessments, and direct engagement. Strengthening data tracking enhances visibility, while non-compliant suppliers must take corrective actions or risk contract termination.
  • Grievance Mechanisms & Remediation: Our independent Speak Up platform operates 24/7 for confidential reporting, ensuring whistleblower protection and non-retaliation policies. Reports can also be made through managers, local legal and compliance managers, or the central Compliance team at Ethics.compliance@JDEcoffee.com. Reports are assessed, investigated when necessary, and followed by appropriate remediation, prioritizing affected individuals' well-being.

 

For more information or to report a concern, please visit Speak Up.

 

Recognizing the challenges of reaching all supply chain levels, particularly farmers and workers, we implement remediation actions such as capacity-building programs and procurement through compliance schemes when risks are identified.

Sustainability Stories